FAQs

Shopping Information

Where do you deliver?

Currently, we deliver only in Karachi, as Alvi Shades is a Karachi-based brand. We’re keeping it local for now but plan to expand soon!

Are your glasses UV protected?

Yes! Every pair of glasses we sell comes with UV protection to keep your eyes safe from harmful rays while adding style to your look.

What kind of glasses do you offer?

We offer a curated selection of blue light glasses, photochromic glasses (day & night), safety glasses, and fashion sunglasses—all with modern styles and comfort.

How long does delivery take in Karachi?

Your order will typically be delivered within 2 to 4 working days anywhere in Karachi.

Do you offer refunds or exchanges?

Yes! We offer a 7-day refund policy on undamaged products. If you’re not satisfied, just return the product in its original condition.

Can I change my order after placing it?

Yes, but only if it hasn’t been shipped yet. Please contact us as soon as possible to update your order.

Payment Infomation

What payment options do you offer?

We only accept Cash on Delivery (COD). Pay when your order is delivered—simple, safe, and hassle-free.

How much is the delivery fee?

We charge a flat delivery fee of Rs. 150 on all orders under Rs. 1,999.
Orders worth Rs. 1,999 or more come with FREE delivery!

Is there a minimum order value?

There is no minimum order requirement. You can order any item you like—just note that delivery is free only for orders over Rs. 1,999

Can I cancel my order after placing it?

Yes, you can cancel your order before it is dispatched. Just message us on WhatsApp or Instagram as soon as possible.

What is "package tracking" in my orders?

We occasionally run limited-time deals and bundle offers. Follow us on Instagram and Facebook to stay updated!

Do you charge for returns?

The return shipping fee is borne by the customer, unless the product is damaged or incorrect.
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