🔁 Exchange Policy – Alvi Shades

At Alvi Shades, we want you to feel confident and happy with your purchase. If something doesn’t feel right, we’ve made our exchange process simple and transparent.

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✅ Exchange Eligibility

• You can request an exchange within 3 days of receiving your order.

• The item must be:

  • Unworn, undamaged, and in its original packaging

  • Returned with all tags and accessories

• Delivery charges are non-refundable

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🚚 Exchange Process

1. Securely pack your item in its original condition.

2. Send it via any reliable courier service to the address below at your own expense:

   • Alvi Shades
     C-24 Block B, North Nazimabad
     Karachi, Pakistan
     📞 0327 2379924

3. Include your:

   • Full name

   • Order number

   • Contact number

   • Reason for exchange (optional but appreciated)

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💸 Delivery Charges & Timelines

• Once we receive and inspect your parcel, we’ll dispatch your new item within 2-3 business days.

• You’ll need to pay the Rs. 250 delivery fee for the exchanged item.

• If the requested item is out of stock, you will be issued a refund in store credit or via Easypaisa—whichever you prefer.

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🕶️ Prescription Lenses Exchange Policy

• The extra cost for prescription lenses is non-refundable if the lenses are correct but you no longer want them.

• If the prescription is incorrect due to our error, we’ll recheck and replace or refund the full amount.

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📝 Quick Tips Before Sending Your Parcel

• Take a photo of the packed parcel before shipping—just in case you need proof.

• Items that are received damaged due to poor packing will not be eligible for exchange or refund.

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📩 Need Help?

For any questions or assistance, reach out to us on:

• Instagram: @alvishades

• Facebook: Alvi Shades

• WhatsApp: 0327 2379924

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Thank you for trusting Alvi Shades. We’re committed to providing you with stylish, quality eyewear—and a smooth shopping experience from start to finish.